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1017 Chapter 7:Worker guides • Section 1: Multiple program worker guides (07/2026) from what was reported on the application, temporarily out of state, clarification for ABAWD, actions taken or notices sent from Legacy systems, reason a missing information notice was issued, etc... Note: When an RFI is generated that is not clear, the notice should be cancelled and reissued with clarifying details in the comment section. OVERRIDE: All overrides should be documented in a case note to explain the need for the override and the length of time it is needed. IEVS SCREENS: Whenever IEVS screens are checked, a narration or case note should be added that says, “IEVS screens were checked”. In most cases, individual screens do not need to be called out. If only SSA screens are checked, it is important not to name specific SSA screens (for example, BENDEX, WQY2, SDX, etc.) as it is a violation of our Computer Matching/Data Exchange Agreement with SSA, which puts our interface privileges at risk. Instead, you can narrate or add a case note that says, “SSA records were checked” when there is a need to clarify that only those screens were checked. Note: SNAP requires information on meeting basic needs only when the applicant is claiming expenses but has no income. Note: Applicants for medical programs do not need to explain how they are meeting basic needs with no income. For all narratives and case notes: • Use clear, simple, concise language that is objective and unbiased; • Be respectful (your narrative could be reviewed by the applicant, co-workers, management, hearings, reviewers, auditors, central office, or an administrative law judge); and • Record facts accurately and completely. Narratives and case notes should NOT include: • Sensitive information that is not needed for the program or services applied for; • Names of individual IEVS screens or screenshots; • Personal opinions or assumptions; • Judgmental statements, stereotypical comments or any offensive statement; • Comments you could not defend to a manager or in a hearing; • Speculations or criticisms; and • Details of applicants’ lives that do not have an impact on the program they are applying for. REMEMBER, applicants have a right to see their records, including narratives or case notes. Resources: For narration of Domestic Violence information, click here for the Temporary Assistance for Domestic Violence Survivors eligibility chapter. Transmittals related to narration or IEVS Screens: • SS-IM-08-037 – Narrating Information from SSA Screens