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Describe how E&T case managers coordinate with other staff and services. Coordination can involve tracking E&T participation, sharing information that may be relevant to participation in E&T (e.g. information related to good cause or a work exemption), and referral to additional services. QUESTION RESPONSE FIELD How do E&T case managers coordinate with: SNAP eligibility staff Communication between E&T Providers and front-line eligibility staff typically occurs indirectly, with all SNAP E&T concerns directed to the OK SNAP Works Team. When providers become aware of specific criteria, such as good cause exceptions, meeting ABAWD work rule requirements, or changes in ABAWD work exemptions, they are required to notify E&T staff within ten days. Upon notification, the OK SNAP Works unit initiates an internal form that is uploaded to OnBase. This action triggers a task in CURRENT to alert the eligibility worker, prompting them to review the case and take necessary actions within designated processing timeframes. The form specifies whether the SNAP E&T participant complies with program participation, meets ABAWD work requirements, or includes a provider determination. If applicable, the OK SNAP Works unit provides comments on the form, outlining steps for the eligibility worker to follow in completing the required actions. The eligibility worker then makes necessary updates to the case and adds detailed case notes to document their actions. The State E&T Unit continues to maintain and update case notes in the participant's file for referrals and ongoing participation as outlined in their respective protocols. How do E&T case managers coordinate with: State E&T staff E&T Providers maintain regular communication with State E&T staff to report on participation and outcomes within the E&T program. They also share important information related to program operations. How do E&T case managers coordinate with: Other E&T providers E&T providers coordinate with one another as needed to ensure continuity of services. When participants transfer between providers, case managers share relevant case information through Ergo and, when appropriate, through direct provider-to-provider contact. We have also added a feature in Ergo that allows providers to view participant component information, which helps prevent duplication of services. These processes ensure participants have uninterrupted access to E&T activities and supports. How do E&T case managers coordinate with: Community resources Case managers from the provider's team assist participants in connecting with community service providers and resources beyond the scope of SNAP E&T. This comprehensive support may include accessing mental health services, housing assistance, substance abuse treatment, and other essential resources for holistic support. How does the State agency ensure E&T participants receive targeted case management services through an efficient administrative process, per 7 CFR 273.7(c)(6)(ii)? Case management is a core requirement in Oklahoma’s SNAP E&T program. All providers must assign a case manager to each participant, who is responsible for ongoing assessment, employment planning, and connection to supportive services. The State ensures that case management is targeted by requiring: • Training: All provider case managers receive training from OK SNAP Works on program requirements, participant engagement, and documentation standards. • Documentation: Case management interactions are recorded in the participant’s case file and case management hours are also tracked in Ergo for each participant. 1/29/26, 9:31 AM State Plan OK FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-okfy26stateplan//index.html 36/156