6 Outreach, 2605(b)(3) - Assurance 3, 2605(c)(3)(A)

6.1 Select all outreach activities that you conduct that are designed to assure that eligible households are made aware of all LIHEAP assistance available: Place posters/flyers in local and county social service offices, offices of aging, Social Security offices, VA, etc. Publish articles in local newspapers or broadcast media announcements. Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance. Mass mailing(s) to prior-year LIHEAP recipients. Inform low income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs. Execute interagency agreements with other low-income program offices to perform outreach to target groups. Web Posting Email Texting Events Social Media Other (specify): OKDHS LIHEAP sends a broadcast message to utility suppliers prior to open enrollment. Many of our utility suppliers give LIHEAP information, on their website, to their customers via phone contact with customer service representatives, as well as billing inserts. OKDHS LIHEAP sends a press release statewide for local television, newspaper, and radio networks to broadcast for upcoming LIHEAP open enrollment periods. OKDHS LIHEAP sends SMS text messages about our LIHEAP general open enrollment periods for winter heating and summer cooling to Oklahoma households that are validated through a statewide data warehouse. The anticipated program open enrollment dates are posted on the external website. Prior to our open enrollment period, a SMS text message was sent to households using EBT services. OKDHS LIHEAP is listed on the JOIN (Joint Oklahoma Information Network) online directory as well as the Oklahoma Heartline 2-1-1 network directory. Both programs refer customers to multiple agencies, nonprofits, and programs including LIHEAP. As a result of client feedback, the anticipated open enrollment dates for all program components have been posted on the external OKDHS website and internally on Teams with staff. The anticipated open enrollment dates are communicated in advance with participating utility suppliers through email. The life-threatening energy crisis program is available year-round by telephone referral. Information about the program and the call-in number is provided on the OKDHSLive application, OKDHSLive and OKDHS. org websites. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.