15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: Policy manual and program specific guidance are available on our agency infonet. Energy assistance eligibility staff are trained prior to each open enrollment application. Field staff training is available through modules on LMS. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Centralized energy assistance eligibility staff attend a training session prior to each open enrollment application period. On-site training How often? Annually Biannually As needed Other, describe: Centralized energy assistance eligibility staff attend a training session prior to each open enrollment application period. Employees are provided with policy manual Other, describe: c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.