12 Fair Hearings,2605(b)(13) - Assurance 13

12.1 How many fair hearings did the Grant recipient have in the prior federal Fiscal Year? 12 12.2 How many of those fair hearings resulted in the initial decision being reversed? 0 12.3 Describe any policy and/or procedural changes made in the last federal Fiscal Year as a result of fair hearings? None 12.4 Describe your fair hearing procedures for households whose applications are denied and/or not acted upon in a timely manner. Households are given 30 days from the date of the notice received to request a fair hearing at their local field office or call in to the energy assistance contact center. 12.5 When and how are applicants informed of these rights? Information regarding appeals for any action or nonaction is included in the application as well as in the notice received after action is taken on the application. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.