16 Performance Goals and Measures, 2605(b)

16.1 Describe your progress toward meeting the data collection and reporting requirements of the four required LIHEAP (Benefit Targeting Index, Burden Reduction Targeting Index, Restoration of Home Energy Service, and Prevention of Loss of Home Energy Service). Include timeframes and plans for meeting these requirements and what you believe will be accomplished in the coming federal fiscal year. We contacted our top 10 Propane/Bottle Gas, Fuel Oil/Kerosene and Wood/Coal/Other vendors and explained that the U.S. Department of Health and Human Services, which funds the Ohio Home Energy Assistance Program (HEAP), requires Development to collect and report data on Ohio HEAP client usage. We created a new client application system in Salesforce to make it more user-friendly for vendors to provide the needed data. We emailed vendors the instructions on how to retrieve the client information of our mutual HEAP clients. We provided specific dates for vendors to use to reflect the 12 months of data needed to report the annual bill amount, annual usage, full year service address, and clients that were a customer for at least 12 months. We have received data from the following categories of vendors: (10) Propane/Bottle Gas • (10) Fuel Oil/Kerosene • (10) Wood/Coal/Other • (5) Gas • (6) Electric • Time frames and plans for meeting these requirements: We require the data usage report to cover 10/1/24-9/30/25. We make weekly contact with fuel vendors to ensure progress is being made on data collection and to answer questions. We will begin to process the data and prepare the Performance Measures Data Collection Report submission in October 2025. What we hope to accomplish in the coming federal fiscal year: Development will make process improvements to the performance data collection and reporting based on feedback from HEAP vendors, clients, and Development staff. Development will analyze the HEAP client usage data to improve the program and customer service. Development will ensure data is being properly collected and reported from vendors. Our goal is to have 95% or more of our vendors participating in the data collection and reporting process. Some of our vendors are building capacity over the next year to pull their data extraction processes/ systems together for full participation. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.