In establishing such procedure, the social services official must:
(2) In establishing such procedure, the social services official must:
(i)enter into an agreement with an independent entity;#
(i) enter into an agreement with an independent entity;
(ii)employ district staff at a supervisory level who are trained in mediation and who have no direct responsibility for an individual's case; or#
(ii) employ district staff at a supervisory level who are trained in mediation and who have no direct responsibility for an individual's case; or
(iii)designate supervisory staff, who need not be trained in mediation and who have no direct responsibility for an individual's case to serve as mediators for such grievances.#
(iii) designate supervisory staff, who need not be trained in mediation and who have no direct responsibility for an individual's case to serve as mediators for such grievances.