UI issues – Where can I find the answers?

Visit our website at dol.ny.gov for online services, forms, and general information.

The following table provides addresses, telephone, and fax numbers for questions regarding specific UI issues.

In addition to the telephone numbers below, assistance with UI matters is available from 8:00 AM to 5:00 PM (Eastern Time), Monday through Friday, by calling the Employer Hotline toll-free 1-888-899-8810.

Addresses, telephone, and fax numbers for questions regarding specific UI issues Issue Write Call Am I liable for UI contributions? Should this employee be covered for UI? I want to voluntarily cover the services of an employee. The charge to my experience rating account is wrong. I have questions regarding my right to request a hearing on any determination of liability made by the Department of Labor. I have questions about the Shared Work Program (Shared work offers an alternative to laying off employees during temporary declines in business). I have questions about reporting requirements. NYS DEPARTMENT OF LABOR LIABILITY & DETERMINATION SECTION W A HARRIMAN CAMPUS ALBANY NY 12240-0322 Telephone: 518-457-2635 Fax: 518-485-6172 I need Form NYS-45, Quarterly Combined Withholding, Wage Reporting, and Unemployment Insurance Return. Access the New York State Department of Taxation and Finance’s website at www.tax.ny.gov . Telephone: 518-457-5431 I need Form IA 12.3, Record of Employment , to give employees being separated. I need a form to register and set up an UI account. I need additional forms or informational brochures. I need to report change of business information. NYS DEPARTMENT OF LABOR REGISTRATION SUBSECTION W A HARRIMAN CAMPUS ALBANY NY 12240-0339 Telephone: Employer Hotline 1-888-899-8810 Fax: 518-485-8010 I do not understand my UI rate. How do voluntary payments affect my account? When do I file my returns? I received a notice of underpayment (or overpayment) with which I disagree. NYS DEPARTMENT OF LABOR EMPLOYER ACCOUNT ADJUSTMENT SECTION W A HARRIMAN CAMPUS ALBANY NY 12240-0415 Telephone: Employer Hotline 1-888-899-8810 Fax: 518-485-8602 I do not believe my former employee should be eligible for UI benefits. I want to offer re-employment to one of my former employees who is receiving UI benefits, but I am unable to contact the person. NYS DEPARTMENT OF LABOR PO BOX 15130 ALBANY NY 12212-5130 Telephone: 1-888-890-5090 I think one of my former employees is fraudulently receiving UI benefits. Call the telephone claims center at 1-888-890-5090 or write to New York State Department of Labor, PO Box 15130, Albany NY 12212-5130. You may also write or call an investigation section office. See the directory of investigation section offices can be found under Unemployment insurance fraud investigation offices . I would like to report a possible incident of UI fraud involving an employer. Report employer fraud at dol.ny.gov . Select Businesses , Report Fraud , then Employer Fraud , then Report Employer Fraud or Call the New York State Department of Labor, Liability & Determination Fraud Section at 518-485-2144 between 8 AM and 4 PM or the 24-hour toll-free Fraud Hotline at 1-866-435-1499. You may also write to: NYS Department of Labor, Liability & Determination Fraud Section, W A Harriman Campus, Building 12, Albany NY 12240-0322. I have questions on enforcement actions taken to collect monies due, including: Filing a warrant Bankruptcy proceedings Tax offset (A tax offset may intercept state or federal, or both, income tax refunds or payment to vendors for state contracted services to pay for past due UI debts.) NYS DEPARTMENT OF LABOR CENTRAL ASSIGNMENT & COLLECTION SECTION W A HARRIMAN CAMPUS ALBANY NY 12240-0350 Telephone: 518-457-5789 1-800-456-1015 Fax: 518-457-8215 I have a job opening I want to fill. Access NY Talent Bank at our website at dol.ny.gov/services-businesses to view resumes or post your job opening. For personal assistance, call 1-888-4NYSDOL. I have questions regarding minimum wage, hours of work, overtime rates, and so on. New York State Department of Labor Division of Labor Standards. Consult the nearest office listed under New York State Government in metropolitan area telephone directories. I do not understand my liability under the FUTA. I need to get a federal Employer Identification Number (EIN). Consult the nearest office of the Internal Revenue Service listed under United States Government in the telephone directory, or access the IRS website at www.irs.gov . I have some inquiries of a general nature on UI issues which do not fall into any of the above categories. (The offices shown in the opposite column can give you general information and refer you to the proper office to handle your specific problem.) NYS DEPARTMENT OF LABOR W A HARRIMAN CAMPUS ALBANY NY 12240 or NYS DEPARTMENT OF LABOR 199 CHURCH STREET NEW YORK NY 10007 Telephone: 518-457-9000 Telephone: 212-510-2820 What is the New York State Department of Labor’s website address? dol.ny.gov