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Division of Welfare and Supportive Services B-230.2 Eligibility and Payments Manual ISSUING BENEFITS 21 Oct 01 MTL 03/21 EBT Benefit Availability Note: Newly approved benefits authorized (posted) on a Saturday or Sunday are transmitted to the contractor on Monday and will be available by 7:00 a.m. Tuesday morning. Holidays will result in early transmission of benefits records to ensure access to benefits are not delayed. 230.3 EBT Card Issuance EBT cards are issued over-the-counter by authorized staff in each district office. EBT cards may be issued at any time during the application process, but no later than the day benefits are approved. Reasonable efforts should be made to issue the card at application or interview to minimize the number of visits to the office. When an EBT card is issued, the applicant and/or their Authorized Representative (A/R) is provided the EBT Instruction Documents; these forms provide information about EBT cards and instructions on how to use the card to access benefits. By signing and dating the EBT Card Issuance Authorization, Form 2321-EGB_EBT, the applicant and/or their A/R acknowledges that they: • understand their Rights and Responsibilities; • received training on the use of the EBT system, including the purpose of the card; • have been provided notification of the potential fees for EBT withdrawals in Automated Teller Machines (ATM’s); • understand the appropriate use of SNAP benefits; • understand the appropriate and restrictive access of TANF NEON and TANF Child-Only benefits along with the consequences that restricted usage may result in the assignment of benefits to a protective payee who will receive future benefits on behalf of the assistance unit; and • understand what illegal usage is and the penalty for illegal use. A copy of this form is provided to the client and one is kept in the casefile. When the applicant or their Authorized Representative is not available in person to sign the acknowledgement form, the case manager will mail the form to the household and indicate in the casefile the date the form was mailed. Note: Benefits only become available once the household is approved for assistance and the benefit amount is transmitted to their EBT account. 230.3.1 EBT Card TANF Restricted Use Effective January 1, 2014, TANF NEON and TANF Child-Only EBT benefits cannot be accessed from ATM machines or used to purchase items in the following locations: