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SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP but one cannot be scheduled before the end of the last month 123 Processing Untimely SNAP Recertifications (toc) Use initial application time limits and procedures for recertifications that are not received in the local office within the time frames. The household must reapply within the last sixty (60) days of the certification period, or later, to be recertified. Recertifications received more than sixty (60) days prior to the end of the recertification period will not be treated as a valid recertification. The application may be used to update case information 124 Timely Recertification Cooperation Established Within 30-Day Period (toc) Timely recertifications denied or terminated due to non-cooperation with an interview or request for information (RFI) must be reinstated if the household cooperates within thirty (30) days after the last day of the ending certification period. Good cause for not cooperating is not required. This thirty (30)-day period is referred to as the “Window of Opportunity” (WOO) period. If the case is reinstated under WOO policy, benefits are prorated from the date of cooperation. If the customer provides good cause as to why they did not cooperate with the original request or interview appointment, reinstate the case without prorating benefits. To avoid possible quality control discrepancies, the reason for reinstatement due to good cause or the WOO period must be documented/narrated in the case record. For example: A good cause reason (not all inclusive) can be: • illness, hospitalization, or surgery, • family emergency, • employment conflicts, • death, and Other barriers such as lack of: • childcare, or • transportation problems, or • inability to obtain information or replace verification, or • inability to access the Welfare office due to some disaster, or • United States or other postal service problems causing delays in mail service, or • agency discrepancies or system problems. All of the above would be considered good cause reasons to reinstate a case. Households, who fail to cooperate within the 30-day window, do not meet “good cause” for reinstatement. If they file an application within the 30-day time frame, process it as a new application with a new issuance date. Filing an application form within the 30-day extension period is not considered cooperation. B-123 PROCESSING TIME LIMITS Processing Untimely Recertifications Division of and Social Services Eligibility and Payments Manual 07 May 26 MTL 07/26