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I I TANF TANF TANF TANF TANF TANF TANF TANF SNAP SNAP SNAP SNAP SNAP SNAP SNAP SNAP 118 Pending Information (toc) If more information/verification is needed to complete an application, allow the household at least 10 days to provide it. The due date must be a workday. Note: for Confidential Address Program (CAP) address allow at least 17 days. Note: For expedited service applications, postpone all verifications except identity. Determine what documents are readily available to the household and request them first if they are anticipated to be sufficient proof. Give the applicant Form 2429-EE (Insufficient Information) explaining what is needed, the program(s) requiring the information, the date the information is due, and the date the program application(s) will be denied if the information is not received. If information is not provided within the time frames given, deny the application or terminate assistance allowing applicable adverse action. Exceptions: • If circumstances make it necessary, hold the application past the 30th day to allow the household at least 10 days to comply. If the household has not complied by this deadline, deny no earlier than the following workday. • If the eligibility factor in question does not affect eligibility of the entire household, exclude the ineligible member(s) and approve the remaining members. If the excluded person is a required member, their income and resources are counted even though they are excluded. If the applicant is eligible, provide benefits by the 30th day after the application date. 119 Information Reported at Application (toc) Any information reported by the customer or discovered by the agency through other sources between the application date and the decision date must be taken into consideration in determining eligibility. Send a Notice of Pending Status, if verification of the reported information is required to complete the application process. B-118 PROCESSING TIME LIMITS Division of and Social Services Eligibility and Payments Manual 07 May 26 MTL 07/26 Pending Information