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A-827.32 Division of Welfare and Supportive Services EMPLOYMENT & TRAINING Eligibility and Payments Manual Household Response After a Notice of Non-Compliance 14 May 01 MTL 14/03

If the head of household contacts their case manager, the case manager will:

● Discuss the non-compliance issue and provide the head of household an oppor- tunity to disclose what is prohibiting them from participating; ● Encourage the head of household to demonstrate compliance as set forth in their conciliation notice; ● Review the participant’s PRP and/or work requirements. If the participant comes into the office to meet with their case manager, a Conciliatory PRP will be completed. The Conciliatory PRP may contain the same requirements as the most recent PRP, if appropriate. If the case manager determines the household’s circumstances have changed sufficiently to warrant a change in the PRP, the PRP will be revised as appropriate. (See manual section A-2130.) The OASIS case narrative must be updated to reflect the changes and the reason the sanction has ended; ● Consult with a social worker when deemed appropriate (see manual section A – 2020.3). Examples of this may include, but are not limited to:

1. Referral to a social worker upon discovery the non-compliant member is in imminent danger of domestic violence if they cooperate. 2. Consultation with a social worker to determine alternative methods of enabling the non-compliant individual to overcome a barrier to cooperation. The head of household must:

● Demonstrate compliance (see manual section A-2130) with current or renegotiated work requirements; and ● When necessary, renegotiate work activities and participate in PRP amendments. If, during a conciliatory period, the household fails to comply with another work or PRP requirement, it is included in the current sanction and must be resolved prior to the sanction being lifted. The head of household is notified in the initial conciliatory notice that the household must continue to comply with any other work or PRP requirements to have their TANF cash assistance continued. 827.4 NEON Calendar Status – Non Co-op with PRP When a work-eligible individual is out of compliance with the terms of their PRP, the case manager must change the status of the NEON Calendar from “pending” to “denied.” This action does not ‘deny’ benefits. The data is used to track cooperation as a state performance measure of the program for administration and legislators. If the work- eligible individual is in compliance with the terms of their PRP by the last day of the report month, the case manager must change the status of the NEON Calendar from “denied” to “pending.” It is not necessary to “approve” all pending NEON Calendars, as this function is automatic. See OASIS Task Guide, Issue plan/NEON Calendar – F-04.03.