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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual contain the claimant’s name, address, case number, date received in the program office and the name and address of the authorized representative, if applicable.

The Hearing Office address is:

Nevada State Welfare Division

Administrative Office

Hearings Unit 2505 Chandler Avenue, Suite 1

Las Vegas, NV 89120 Phone: (702) 631-2323 Fax: (702) 631-2391 A copy of the request must also be maintained in the client’s case record. 1206 CLIENT REQUEST FOR CLARIFICATION If the applicant/recipient calls (as instructed on their Rights and Obligations) with a question/concern about their case, but does not wish to formally request a hearing, the program manager/program officer or their designee may perform a review of the situation and take corrective action if applicable. Should the question/concern be unfavorable or not to the applicant/recipient’s liking, they shall be informed to formally request a hearing and be instructed on how to do so. 1207 CONFERENCE PROCEDURES Within ten (10) calendar days of the appeal request, the EAP Program Manager/Program Officer or other designated staff member must review the case action and supporting evidence and attempt to resolve the contested action either in writing or verbally with the household. The conference should be scheduled within fifteen (15) working days after the request is made. EAP staff must attempt resolution through either of the two following methods: I. An in-person conference; or II. A telephone conference (customary since many of the EAP cases are processed via the mail/phone).

A. Conference/Hearings, Form 2254-EL At the conference held with the household (either in-person or via the phone), the EAP staff member must document a summary of what occurred on the Conference/Hearings, Form 2254-EL. Utilizing Form 2254-EL allows the applicant/recipient to 1) initiate a hearing request, 2) continue with the hearing request because no resolution occurred at the pre-hearing conference, or 3) withdraw from the hearing because resolution occurred at the pre-hearing conference. The 2254-EL allows the agency to document the pre-hearing conference with the client. The 2254-EL is NCR and allows for copies for 1) the hearing officer (white), 2) case file (canary), and 3) the client (pink). MTL 01/24 June 25, 2024 - 2 - Section 1200 – Hearings