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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual I. Case Processing

The case processing and eligibility/benefit determination should occur within the 30 or 60 day timeframe for processing a standard application. In processing eligibility for AP assistance, the case manager is required to document the arrearage debt and other pertinent information provided by the heating and/or electric vendor in the EAP system Narrative. Complete the appropriate field on the ‘Characteristics Details’ screen in the EAP computer system: I. If the household did not have utility energy services and the Division assisted with restoring the utility services, then select the vendor(s) energy type in the Home Energy Services Restored field(s); or II. If the Division helped prevent the household’s services from being disconnected/shut off, select the Crisis reason in the Crisis Prevention field(s). J. Reasons for Non-Payment of AP Benefits Reasons for non-payment of AP benefits: I. Received an arrearage payment within the last five years; II. Income exceeds maximum; III. No members of household are elderly, disabled, or a child under the age of 6 (this is only used when AP benefits are limited to the targeted population); IV. Non response to request for information; or V. Too early to apply. MTL 01/24 June 25, 2024 - 10 - Section 1100 – Emergency Assistance