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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual XIII. Special Case Status such as Hurricane Katrina Survivors, Crisis Intervention cases, Fast Track cases, etc. with required and pertinent information provided XIV. Manual Denials for “Other”, citing specific reason for denial and any other information pertinent to the decision. XV. Collateral contacts [a verification source of information needed to determine eligibility or benefit amount]. Here are a few examples of how to narrate collateral contacts: 1. Example for energy providers: “11/10/13 Contacted George at NVEnergy who faxed/emailed 12 mos. usage history. See file. D. Smith”. 2. Example for income: “11/10/13 Contacted client’s employer-McDonald’s, spoke with Jane Doe at (000-000-0000); date of hire was 6/10/13, paid $10/hr, works an average of 32 hrs per week. D. Smith”. XVI. Identifying pertinent household members such as Boarder, Live-in care attendant, etc. XVII. Case transferred to other EAP office (not used for groups of cases/applications sent to assist an office with case processing). Case transfer might happen when a recipient moves from one location to another. XVIII. Approvals by Supervisors of FAC benefits of $4500 or greater. XIX. Approvals by Program Manager of subsequent arrearage payment for households meeting the special needs criteria; EAP Manual, Section 1105(A)(II) XX. Joint Custody of Children XXI. Use of Median Household Energy Burden for Residence Type and Vendor XXII. Unusual budgeting circumstances when computing income, such as using YTD & why. XXIII. Deceased applicants

Other information pertaining to the case may also be documented in the case narrative as long as it is factual and not the opinion of the case manager. The case worker must document the actual date of the activity within the narrative if it is different than the date of entry. 1005 COMMUNICATIONS WITH CLIENTS/CLIENT VENDORS Case managers and clerical staff are required to complete their Weekly Staff Activities Log. This log is used to record the time spent on outreach and client counseling activities. An Outreach Activity is defined as informing the elderly, disabled and/or high-energy burden households of the EAP. Client counseling is defined as encouraging and enabling households to reduce their home energy needs including assistance with energy providers. MTL 01/24 June 25, 2024 - 6 - Section 1000 - Case Management