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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual 1000 CASE MANAGEMENT

1001 CHANGE IN HOUSEHOLD CIRCUMSTANCES AND/OR CHANGES AFFECTING BENEFITS A. Household Composition I. BEFORE CERTIFICATION: If the worker discovers a person has joined or left the household, the worker must verify the changed household composition. A Request for Information, Form 2833-EL, must be sent to the household requesting pertinent information regarding the member(s) who joined the or left the household be provided so eligibility and benefits can accurately be determined. II. AFTER CERTIFICATION: If the worker discovers a person has joined or left the household, the worker must complete a Client Update, Form 2888-EL, and put it in the case file. There is no change in the household’s benefits unless the change occurred and was reported before certification but was not discovered until after certification. In cases such as these, if the change would decrease the benefit amount, then the worker will request the utility/energy vendor(s) to return any unused portion of the benefit, if it would increase the benefit amount, then the worker will process the case so a benefit for the difference will be issued. Depending on the circumstances, the recipient may be pursued for an Intentional Program Violation; see Manual Section 1300. B. Households Combine/Split

If a household splits into two households, or two households combine into one, cross- reference narrations must be entered into the EAP system under each household and notated in the case files.

If one or more members have received arrearage assistance in another household this must be noted in the EAP narrative and on the case file jacket. If a member of a certified household leaves the applicant’s household and establishes utility service in their name at a new residence, they may apply and be certified on their own case. If a certified household moves and establishes utility service at their new address and transfers the balance of their EAP benefits to the new address the remaining household members at the prior address may apply and be certified on their own case.

If a head of household and/or household member(s) who received a benefit moves to another residence which applies for EAP with a new head of household and listed as member(s) of the household on the application for the new residence, they will be counted for income only. Do not count them as a household member. MTL 01/24 June 25, 2024 - 1 - Section 1000 - Case Management