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Nevada Division of Welfare and Supportive Services Energy Assistance Program Manual If it appears the household is intentionally misrepresenting their circumstances, the worker must complete the table on I&Rs Referral Review Guide and email to the appropriate I&R office.

Note: A copy of the referral must be made prior to submission. After the referral is emailed to the appropriate I&R office, place the copy in the EAP file and narrate the action. 211 PENDING INFORMATION If all the information/verification required to make an eligibility decision is not provided with the application the household will be mailed a Request for Information (RFI), Form 2833-EL. The form will list the information/verification required and allow ten (10) calendar days for the household to provide the documentation to the designated program office. If the due date falls on a weekend or holiday, the due date is extended to the next workday. If the information is not received or postmarked by the date due and/or available through another source (i.e., AMPS/NOMADS, collateral contact, etc.), the application is denied. When a household is attempting, but unable to provide the information by the RFI due date, the due date may be extended. The household must contact the Division on or before the RFI due date to request an extension. A supervisor, program manager or chief may extend the due date or reinstate a denied case, if the household reports extenuating circumstances prevented them from providing the requested information by the due date. Extenuating circumstances may include, but are not limited to: hospitalization of a household member, family illness, being out of town, postal delivery problem, etc. If questionable, the household must support their claim with documentation. The case manager must document the new due date and the reason for any extension granted in the EAP system. The case worker has five (5) work days after the RFI was due to approve/deny an application. NOTE: A household will not be determined ineligible if a third party does not cooperate with a request for information/verification. Refer to manual section 212. If an RFI form, mailed to the last known address, is returned by the post office indicating the applicant has moved or marked “undeliverable as addressed”, the application is denied for loss of contact. 212 COOPERATION The applicant/recipient household is required to cooperate with EAP, including DWSS’s I&R Unit, in securing all information needed to determine initial or continuing eligibility and benefits. If any member of a household refuses or fails to cooperate with DWSS, the entire household will be determined ineligible for assistance. If a household is denied for non-cooperation, and subsequently agrees to cooperate, they may reapply for program benefits. The case manager will assist the household with verification requirements when the household is cooperating but has been unable to provide the required verification. When contacting a third party for information, staff should mail or fax a copy of the applicant’s authorization to release information (found on page four (4) of the application, Form 2824) to DWSS. Do not deny benefits MTL 01/24 June 25, 2024 - 8 - Section 200 – Application Processing