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DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual Ongoing Case Management 500 CHANGES 501 Introduction Changes are situations that occur in a household, which may affect eligibility or the subsidy percentage the Child Care and Development Program will pay on the customer’s behalf. Action must be taken on reported changes to ensure program integrity is maintained by issuing benefits timely and accurately. Changes can be reported by: • The customer • The authorized representative • Another household member • An employer • A provider • Another agency • A DWSS employee (I&R, QC, FSS, NEON case manager, etc.). Note: All changes reported by a third party (other than the customer or authorized representative) must be verified before an action can be taken on the case. 510 HOUSEHOLD REPORTING REQUIREMENTS 511 What to Report Households are advised of their responsibility to report the changes listed below: ● Household composition; Examples: required household member moves in or out, marital status changes, etc. ● Residence and/or mailing address; ● Child care provider; ● Schedule changes; ● A new or increased source of income. Note: If a NEON eligible customer reports a change in their NEON activity refer the customer to their DWSS case manager and notify the DWSS case manager of the change. Do not terminate the NEON case. A NEON case can only be terminated if it is verified the TANF case has ended or the DWSS case manager requests the child care case be terminated. These changes may require a new certificate be issued for Certificate cases; however, the original end date of the certification period must not change unless the change caused total ineligibility (i.e. over income, etc.), or it is discovered the certification period end date was incorrectly authorized. 512 Timeframes for Reporting Changes Timely - changes reported within 10 calendar days from the date the change occurred. 500-Ongoing Case Management [1] MTL 01/24 July 1, 2024