Page 29

______________________________________________________________________________ DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual A case may be selected to review the accuracy of subsidy benefits paid or authorized. Clients are required to cooperate with the review process. Failure to cooperate may result in ineligibility until compliance. If the client fails to cooperate with DWSS, DWSS will notify the appropriate Child Care office in writing of non-cooperation and child care staff will terminate assistance immediately, allowing for advance notice of the adverse action. Refer to MS 532 regarding advance notice of adverse action. If the household contacts the Child Care office during an ineligible period wishing to cooperate, the child care staff must advise the client to contact the applicable DWSS Unit responsible for reviewing the case (e.g. I&R or Quality Control). Program eligibility will not be restored until DWSS reports client compliance to the Child Care office. Note: Refer to MS 690 for provider cooperation requirements with DWSS. 160 APPROVING CHILD CARE SUBSIDY BENEFITS 161 Required Information at Approval At each approval (new or reapplication), the case manager must ensure the following: • The original application form is complete and signed by the client (by both parents in a two-parent household); • The client has read and signed the Client Agreement explaining their rights and responsibilities, as well as the penalties for Intentional Program Violations (by both parents in a two-parent household); • All required verification according to policy is in the eligibility case file and date stamped with the date it was received by the Child Care office; • The authorized representative has been re-established, if applicable; • The client has been issued a copy of the Certificate; and • The client has been issued the Notice of Action/Notice of Appeal, Form 2158-WC. 162 Authorization of Subsidy Benefits Before the Certificate is issued, child care staff must ensure funds are available to reimburse the child care provider for services rendered in accordance with the Certificate. Refer to MS 103 for additional information on the wait list. All Certificates must be issued from the computer system and generated for the certification period and issued to the client and provider. Exception: If there is a system issue, a Help Desk Ticket must be submitted and be documented in a case note. Once the Help Desk Ticket is resolved, child care staff has five calendar days from the date of the ticket resolution notification to update the case and issue an automated Certificate. 163 Subsidy Amount The amount of subsidy paid by the Child Care and Development Program varies depending on the type of care the family chooses, the age of the child, the county were services are being provided and other 100-Program Overview [18] MTL 01/24 July 1, 2024