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______________________________________________________________________________ DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual 131.2 Verification Responsibilities 131.2.1 Household Clients are responsible for furnishing verification or collateral evidence needed for proof of their circumstances. If verification is not available or not sufficient, the household must designate an alternate source for the information. The case manager must assist in obtaining verification when a household is cooperating but is unable to provide required information. 131.2.2 Case Manager Case managers are responsible for verifying information required for child care subsidy. When verifying information, follow these guidelines: • Verify elements of eligibility and other household circumstances that impact eligibility and benefit amount/level which are unverified and required; • Do not re-verify eligibility factors that were previously verified and are not subject to change if previous verification is available in the local office. (e.g. relationship, birth proof/citizenship, and deprivation due to death, or any other verification which is maintained in the permanent section); • Do not ask a client to provide additional proof if verification is available through inquiry systems or interfaces (e.g. NV Kids), or the client indicates the information is readily available in the local office files (active, denied or closed cases including other program areas), and the information is sufficient to establish current eligibility; • Determine what types of verifications are readily available to the household and request them first if you anticipate them to be sufficient proof. If preferred sources of verification are not readily available, alternate sources of verification must be accepted if they are reliable and provide sufficient proof; • Evaluate the verification the household provides and determine if it is reliable and sufficient to decide eligibility and benefit amount/level. If a source of verification is unreliable, suggest a reasonable alternative or request the client to designate another collateral source; • Do not deny, terminate or delay benefits if the household has tried all avenues to provide the requested verification or if a third-party collateral source refuses to provide verification and there is no reasonable alternate verification available. The client’s statement can be accepted in this type of circumstance; however, all efforts made by the client, or the third-party non- cooperation must be documented in the computer system. 131.3 Evaluating Verification As the case manager obtains verification, they must evaluate it to ensure it: • Meets the verification requirements for the program element; • Does not conflict with other verification, or that the conflicts are resolved and documented; • Proves (either by itself or in combination with other verification) the facts being verified; and • Establishes the program element for the appropriate benefits and corresponding budget month. 131.4 Questionable Information When information is received that is questionable or conflicts with information already in the file or information from another source contradicts statements made by the household, the case manager must 100-Program Overview [14] MTL 01/24 July 1, 2024