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______________________________________________________________________ DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual If the case manager fails to apply penalties within specified time frames, only the remaining months of the penalty may be imposed (unless permanently ineligible). If the penalty is associated with the incorrect payment of benefits, the I&R worker will initiate action to reclassify the claim as an IPV. 751 Nevada’s Central Repository for Program Penalty Information The Hearings Unit forwards all Child Care penalty records to the Division’s I&R Unit for maintenance and storage. This information is available for use by all the Division or Child Care and Development Program staff. Its primary purpose is to provide documentary evidence of why a penalty was imposed and substantiate previous penalty occurrences. 760 CLAIMS (OVERPAYMENTS) 761 Introduction A claim/overpayment means any subsidy benefit paid to, or on behalf of, any individual, household or business that exceeds the amount the individual, household or business was eligible to receive. The claim amount is the difference between what the individual, household or business actually received in the form of a benefit less the amount they were entitled to receive. Individuals, households or businesses that owe money to the Child Care Program must repay the claim amount. If approved in advance by Division of Welfare and Supportive Services (DWSS), the overpaid individual or household may be allowed to make monthly payment arrangements but must make the minimum payment according to the terms of their Repayment Agreement. Note: Claims are addressed in detail in the I&R Manual, Section 300 and 400. Reference should be made to these manual sections for issues/events not addressed in this chapter. 762 Definitions Date of Discovery The date of discovery is the date the Child Care and Development Program staff confirms through investigation of the claim allegation an over issuance has occurred. Exception: Program, Review and Evaluation (PRE) conduct case reviews which may generate a potential claim for the review month. Claims resulting from a QC error finding must show the date of discovery as established by the Chief of PRE. 763 Claim Classifications A claim is calculated for customer errors, provider errors, DWSS errors or contractor errors. Every claim must be classified through use of one of the definitions below: 1. Customer Error A claim may be classified as a “Customer Error” if the error was caused by: • A misunderstanding or unintended error by any or all members of the child care household; or 700- Program Violations, Overpayments, Hearings [11] MTL 01/24 July 1, 2024