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______________________________________________________________________ DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual 3. Post eligibility (customer received subsidy benefits in the past, however is no longer eligible/on assistance); 4. Provider fraud and/or abuse. 704 Investigation Referrals Investigative referrals are received from a variety of sources. Child Care eligibility staff must review all case circumstances when determining eligibility. When inconsistencies are discovered among prior and current applications, customer statements, verifications, etc., staff need to evaluate if these inconsistencies warrant an investigative referral. Listed below are some examples of discrepancies that case managers should be aware of as these types of issues warrant further clarification and/or investigation. Discrepancies that warrant additional clarification include but are not limited to:: • Verifications appear to be altered, modified, or completed by applicant; • Household costs, i.e. rent, utilities, child care co-payment, are more than the customer’s claimed income; • Customer has past history of incorrectly reporting income or prior IPV(s) with other benefit programs; • Customer lives with absent parent’s family (but absent parent doesn’t); • Customer works in a profession that routinely receives tips, but doesn’t report receiving them; • Newborn is given a last name different than the applicant/customer; • Children attend school outside their area; • Customer is self-employed and has a zero net income for a long period of time and indicates they have no living expenses; • Frequent changes in employment or working for an individual that pays cash; • No pay stubs available or unable to contact employer with phone number provided; • Out of state or country Non-Custodial Parent (NCP) that can provide a mutual agreement of child support in less than 2 days from request. If information is discovered that warrants an investigative referral, DWSS or Child Care contractors will make referrals by sending an email to irreferral@dwss.nv.gov. If electronic submission is not possible, the Investigative Referral Form 2682-AF should be submitted to the I&R office. In the event a DWSS or Child Care contractor employee receives a community complaint or anonymous call, all information must be recorded on a referral form and forwarded to the DWSS I&R Unit. 710 CASE INVESTIGATION 700- Program Violations, Overpayments, Hearings [2] MTL 01/24 July 1, 2024