Page 114

_____________________________________________________________________________ DIVISION OF WELFARE AND SUPPORTIVE SERVICES Child Care Policy Manual If an overpayment is discovered as the result of a Management Evaluation or Quality Control review, the overpayment must be validated by the CCR&R staff within 60 calendar days from the date the overpayment is discovered. CCR&R staff is primarily responsible for the collection of all provider overpayments. Recovery is accomplished through retention of future provider payments until the full debt is recouped. . If the provider suggests that repayment of the debt will cause a hardship, they may seek special consideration from the DWSS Child Care Agency Manager. To do so, the provider must submit a written request to the DWSS Child Care Agency Manager fully disclosing the circumstances which warrant special consideration. Written requests can be submitted by the following methods: Mail: 1470 College Pkwy. Carson City, NV 89706 FAX: (775) 684-0617 Email: ccdp@dwss.nv.gov If the provider’s contract is terminated prior to full repayment of the overpayment, the CCR&R office must refer the debt to the appropriate DWSS I&R office for continuation of the recovery action. I&R referrals must be made using the Child Care Overpayment Referral and must include all information and evidence used to substantiate/calculate the debt. If the provider initiates a new contract with Child Care staff prior to full recovery of the debt by DWSS I&R, the designated CCR&R agency must suspend approval of the contract until the remaining overpayment balance is paid. The provider retains the right to seek hardship consideration using the special consideration process. If a hardship is granted, CCR&R staff must submit a written request to DWSS I&R seeking to reclaim the debt and assume responsibility for collection of the outstanding balance through reimbursement reduction. Overpaid providers are afforded the right to an administrative review with the designated CCR&R agency if requested within 90 days from the date of the initial overpayment notice. If requested, the CCR&R agency must exercise a full internal review process to assure the Child Care office’s action is consistent with published policy. Child Care providers are not entitled to a hearing before a DWSS Hearing Officer. Additionally, as a part of the claims process for Child Care providers who have a finding, when the I&R investigator sends the findings to the appropriate Child Care agency, they will include the Child Care and Development Program Agency Manager, and will create a template email to the CCR&R agency that will include the following verbiage: • As a reminder, all claims must be calculated by the Child Care Resource and Referral (CCR&R) agency within sixty (60) calendar days of receipt of all necessary collateral information. Prior to initiating the calculation process, the CCR&R agency must ensure they possess credible evidence, which clearly substantiates, verifies, or confirms the client received benefits they were not entitled to for a specific period of time. Please coordinate with the Child Care and Development Program Agency Managerto ensure the claim is calculated within 60 days and all necessary documentation is completed and then forwarded to I&R. The Child Care and Development Program Agency Manger must be included when the claim calculation is returned to I&R for tracking purposes. Attendance/Billing Audits 600-Provider Information [21] MTL 01/24 July 1, 2024 658