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MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL

If the applicant cancels the appointment, notify the Eligibility and Payments unit clerk at (775) 684-0615 of the cancellation, as soon as possible. NON-DWSS EMPLOYEES PROVIDING INTERPRETIVE SERVICES – All non-DWSS employees who provide in-person interpretive services must attest to their status as an employee of the State of Nevada. At each interview, the case manager must inquire if the non- DWSS employee is currently an employee of the State of Nevada. Any interpreter providing in- person interpretive services for the first time must complete page 2 of form 2034-WG verifying current State of Nevada employment status. Failure to complete and submit page 2 of form 2034-WB will result in non-payment for the services provided. G-115.2 Non-English Speaking Interpretive Requests CTS LanguageLink Interpretive Services is a secondary option for Spanish interpretive services and is the primary resource for all other languages. This applies to all pre-scheduled appointments as well as those circumstances where immediate interpretive services are needed. CTS LanguageLink will assist in setting up conference calls for interviews conducted on the telephone.

To access CTS LanguageLink services, follow the procedures located at G:\WILLCALL\Interpretive Services\CTSLanguageLink Procedures.

Once the call is completed with CTS LanguageLink, all areas of Section 1 of form 2034-WG must be completed and the employee/case manager must sign the form. Section II and page 2 do not need to be completed when CTS LanguageLink is used. Once the form is completed, it must be forwarded to Eligibility and Payments in Central Office the same business day the service is used.

It is imperative that any employee/case manager of DWSS accessing the CTS LanguageLink services complete the Confirmation of Interpretive Services form including the program being interpreted for. It is also imperative that staff become familiar with the procedures for CTS LanguageLink including the use of DWSS’s account number and the appropriate access code for each office and any associated units. G-200 HEARINGS Hearing requests must be RECEIVED in writing within 90 days from the date of the Notice of Decision. The day after the notice date is the 1st day of the 90-day period.

Clients may request a hearing because:

a. of agency action to deny, reduce or terminate benefits; or

b. of agency action to make payments to a protective payee; or

c. they are aggrieved about an application was not acted on with reasonable promptness; or

Division of Welfare and Supportive Services G-115.1 Medical Assistance Manual NON DISCRIMINATION/HEARINGS/CLAIMS 20 Jan 05 MTL 01/20 Sign Language Interpreter Requests