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MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL

NON DISCRIMINATION/HEARINGS/CLAIMS G-100 NON DISCRIMINATION OVERVIEW The Division of Welfare and Supportive Services (DWSS) does not discriminate against any applicant or participant in any aspect of program administration. Benefits are extended to all eligible households without regard to age, race, color, sex, handicap, religious creed, national origin, or political beliefs.

The Division must inform the public of this nondiscrimination policy and the applicable complaint procedures, and must provide access to nondiscrimination information within 10 days of a request. All Division district offices must post nondiscrimination and civil rights policy in lobby areas. Workers are also given publications to post in individual interviewing areas. G-105 DISCRIMINATION COMPLAINTS Explain the following procedures to clients who feel they have been discriminated against and want to file a claim.

Encourage the client to complete Form 2174-EG. Once the complaint is received, submit it to the social welfare manager (SWM) for investigation. Clients may submit the complaint directly to the appropriate federal office, any Division district office, Central Office or all of the above. Below is the contact information for the Federal Civil Rights Office for each program.

U.S. Office of Civil Rights (OCR) Dept. of Health & Human Services 50 United Nations Plaza San Francisco, CA 94102

(415) 437-8310, Toll free 800-368-1019 or TDD (415 437-8311

Clients must file their complaints in writing within 180 calendar days of the incident that caused the complaint.

In the event a complainant refuses to put the allegation in writing, the person to whom the allegation is made must put the elements of the complaint in writing. Note: The complaint may be made anonymously.

Division of Welfare and Supportive Services G-100 Medical Assistance Manual NON DISCRIMINATION/HEARINGS/CLAIMS 13 Oct 01 MTL 01/13 NON DISCRIMINATION OVERVIEW