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MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL Division of Welfare and Supportive Services D-525.1.2 Medical Assistance Manual CHANGES 24 Jan 25 MTL 02/24 GENERAL DELIVERY D-525.1.2 General Delivery

Las Vegas & Unincorporated Clark County North Las Vegas Henderson Recipient’s Name GENERAL DELIVERY Las Vegas, NV 89165 Recipient’s Name GENERAL DELIVERY North Las Vegas, NV 89030 Recipient’s Name GENERAL DELIVERY Henderson, NV 89015 Where customer picks up Where customer picks up Where customer picks up 4885 E. Carey Ave. Las Vegas, NV 89115 1414 E. Lake Mead Blvd. North Las Vegas, NV 89030 404 S. Boulder Highway Henderson, NV 89015 Carson City Rural Nevada Reno/Sparks Adjacent Valley Recipient’s Name GENERAL DELIVERY Carson City, NV 89701 Recipient’s Name GENERAL DELIVERY Rural City, NV (rural zip) Recipient’s Name GENERAL DELIVERY Reno, NV 89501 Where customer picks up Where customer picks up Where customer picks up 1111 S. Roop St. Carson City, NV 89701 Mail will be delivered to the local rural office 135 N. Sierra St. Reno, NV 89501

D-525.2 Actions on Changes

Upon receipt of a change, ensure the following actions are completed:

1. Check the system to identify all related cases affected by the change.

2. Review the change to determine the effect on the household's benefits.

a. If the change results in additional members becoming eligible, verification must be obtained prior to taking action on the case. If verification is not received within the allotted time frames, deny the request for the additional member(s).

b. If the change results in members becoming ineligible, act on the change and reduce or terminate benefits, allowing adverse action.

• Verification is not needed if entire household becomes ineligible; use customer statement and update the case. • Request verification only if at least one member remains eligible.

c. If the reported change does not change the current eligibility of any members, do not request verification, use customer statement.

Example: Pregnant mother and one child in the household. Monthly income of $1,000.00 is being budgeted and mother calls to report her income is reduced to $800.00 monthly. The new income amount does not change the medical eligibility for any household members. Therefore, update the income based on customer statement and do not require verification for the medical programs.