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MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL MEDICAL Initial enrollment in managed care is processed based on the customer’s choice at application (this does not guarantee enrollment into their plan of choice). Individuals applying online will be given the choice online and the managed care choice should be entered into the “Other Application Information” on the Case Info Bap in AMPS or APPL screen in NOMADS when processing paper, telephonic, and virtual applications. Households must choose one managed care plan for all eligible household members. If a household fails to choose a managed care plan the case manager must select the “No MCO Selected” option from the MCO drop down in the MCO field and DHCFP will randomly assign them to one of the MCO’s. Renewals submitted less than 60 days after the loss of coverage will keep the same MCO preference or the random assignment as the previous application. Renewals submitted more than 60 days after the loss of coverage must include a new MCO preference selection. All recipients will be allowed the opportunity once a year, during Medicaid Managed Care open enrollment, to change MCO’s. Open Enrollment is October 1st through October 31st . When a request is made to change MCO, the recipient must write to Nevada Medicaid or email (preferred method) to NevadaManagedCareOpenEnrollment@gainwelltechnologies.com to change their MCO. The request must include:  their billing number;  what MCO they want to change to; and  signature and date of the request. Requests are mailed to: Nevada Medicaid PO Box 30042 Reno, NV 89520 Recipients will have 90 days from the effective date to make one (1) final MCO change. Once this final change has been processed, the household will remain in the selected MCO until the next open enrollment period. Please direct recipient to: https://dhcfp.nv.gov/members/blu/mco_open_enrollment/ NOTE: Recipients may submit an MCO change when they are not within their 90-day window, due to good cause. For good cause eligibility criteria, please direct recipient to: https://dhcfp.nv.gov/Members/BLU/MCO_Good_Cause_Disenrollment/ A-130 Division of Welfare and Supportive Services MEDICAL ASSISTANCE OVERVIEW Medical Assistance Manual MANAGED CARE ENROLLMENT 24 Sept MTL 07/24