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State Plan NM FY26 - Original Submission Page of 29 77 Is orientation mandatory? Yes No Who runs the orientation? Select all that apply. State Agency Intermediary E&T Provider County or Local Office How is the orientation conducted? Select all that apply. In Person Virtually Online Self-Paced Other What happens during the orientation? Prior to orientation the eligibility worker screens and refers the participant to E&T. Equus then schedules an orientation for the participants. An appointment notice is sent indicating the date and time of the appointment, how to attend the orientation, and the individual’s rights and responsibilities. Recently EQUUS introduced a new process of completing orientation during initial outreach contact. Therefore, a Notice of appointment will not be generated for the appointment. Equus conducts a comprehensive orientation to explain the purpose of the SNAP E&T program, participants’ rights and responsibilities, describe available services, and explain how SNAP E&T can help meet work requirements, if applicable. The customer has a choice to participate in the orientation many ways: Group Setting Individually In person Virtually Orientations may be provided either individually or in a group setting and may be provided in person or through audio-visual methods provided to participants If a SNAP E&T participant is a no-show to their appointment, they are mailed a Notice of Missed Interview (NOMI) and provided with 10 business days to contact the Consolidated Customer Service Center (CCSC) to be rescheduled, by contacting the SNAP E&T email. If the participant fails to contact NMHCA or a provider, they are disenrolled from the SNAP E&T program and the withdrawal from SNAP Employment & Training notice (ET002) is mailed to them within 10 business days.