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State Plan NM FY26 - Original Submission Page of 27 77 REFERRAL TO E&T In accordance with 7 CFR 273.7(c)(2), in order to participate in SNAP E&T, the State agency must make the referral. The referral method may vary from participant to participant. What information does the State provide to E&T participants when they are referred? Select all that apply. Information about accessing E&T services Case Management Dates Contact information Other How is the referral communicated? Select all that apply. Orally Electronic Forms Physical Forms Emails Text Messages Other If the State receives a reverse referral request from an E&T provider, what steps does the State take? Snap E&T will: • Review the information provided with the Reverse Referral within 48 hours from the date received. • Then update the data from the form to an excel spreadsheet located in SharePoint for tracking purposes. • Create an alert for the SNAP Work Program Management Analyst to act. • Monitor alert queue to ensure timeframes and timeliness are being met. SNAP Work Program Management Analyst will: • Review the Employee Alert Queue (ET) in ASPEN and will and contact the participants within 72 hours from the alert reflection date in ASPEN. • Contact referred individual(s) to attempt the One and Done process by referring the participant to the application registration CCSC line or provide CCSC phone number 1-800-283-4465, YESNM website or offer to have an application mailed to them to apply for SNAP. https://www.yes.nm.gov • Update case notes in ASPEN regarding any action taken if the referred individual already has a case number. • Dispose of Alert.