Page 21

State Plan NM FY26 - Amendment 1 Page of 21 99 The SNAP E&T team contracts with the community-based organizations to deliver services and coordinates with the Administrative Services Division (ASD) Contracts Managements and Procurement Bureau for contractual executions, invoice processing, financial oversight, and audit compliance. Describe how the State agency shares new policies, procedures, or other information with the intermediary or other E&T provider. SNAP E&T providers are monitored by the SNAP E&T Program Manager under WFSB to ensure compliance with federal regulations, state rules, and contract requirements, supporting high quality service delivery and program integrity. The SNAP E&T team conducts one Management Evolution (ME) to ensure that eligibility workers and providers are administering the program based on the policy and guidance they have been trained on. We share this information through our internal state resource Quikguide, emails, and SharePoint pages in order, for information to go out timely and accurately to the state agency Describe how the State agency, intermediaries, and E&T providers share participant data and information. Include the names of any MIS systems (or other modes of communication) used. Below are the system names and how NMHCA utilizes these systems to communicate with all providers, we share this information through our internal state resource Quikguide, emails, and SharePoint pages in order, for information to go out timely and accurately to the state agency. The list below shows how communication is delivered from the state agency to other internal or external departments. SharePoint Providers will communicate with NMHCA staff by using a secure SharePoint site in Microsoft Teams. This is where providers place: • Financial Information for review o Invoices o Budget etc. • Reverse Referral forms • Disenrollment Logs • Case Review forms Microsoft Teams Microsoft Teams is utilized to complete virtual meetings or training between NMHCA and the providers. It’s also used as a way for the provider representative to meet with SNAP E&T participants virtually to complete orientation, assessment, Employment Plan and Case Management. During the scheduled weekly meetings between NMHCA and the providers there’s time when cases are reviewed live and participant information is shared verbally as the case is being reviewed for accuracy. No other participant data is shared via Teams. Emails NMHCA has a SNAP E&T email address where the team receives secured emails related to interactions between eligibility workers and SNAP E&T participants that call or come in with questions related to the program. The provider will also provider case trouble shooting information or case related issues via secured emails. The SNAP E&T team then addresses all emails within 24 hours. The Deloitte team also provides all 583 reports or Outcome Measures Report data via email that include secured links to a SharePoint site. This is another form of communication used that contains participant information or data. Work Path (WP) Providers and NMHCA staff have access to WP. WP is where providers will maintain case management for SNAP E&T participants such as: