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Effective Date: April 1, 2009
Approval Date: ____________ 30
Efforts will be made to reach special populations. For example, presentations will be made to staff and materials will be shared with homeless shelters, domestic violence counselors and programs that interact with families dealing with HIV and AIDS.
A broad-based consumer support network helps educate and disseminate informational materials to families with children. This process includes health care providers, including FQHCs, community organizations, the perinatal consortium, businesses, government field offices, participants in electronic networks, political leaders and consumer advocates.
A comprehensive customer education plan that incorporates information on consumer choice and utilization of health care services is in use, and is updated as needed.
Additional assistance is available in completing the application process by contacting a State enrollment vendor at a toll-free number dedicated to the NJ FamilyCare program, or by visiting one of the designated application centers locater throughout the State, including Medical Assistance Customer Centers, WIC sites, Head Start centers, county Offices on Aging, etc. The vendor assists applicants in completing the process by telephone as well as following up on incomplete applications or missing documentation.
To ensure coordination of the administration of this program with other public health insurance programs, staff from Human Services and Health and Senior Services sit on a number of key committees or attend committee meetings that consider Title XXI-related issues, such as the Medical Assistance Advisory Committee and the Quality Management Council. Title XXI issues are discussed on an ongoing basis in regular meetings held between the two departments.
In addition, the NJ FamilyCare staff present program updates to the Medical Assistance Advisory Council, which meets quarterly. The staff also solicit comments from the Council regarding the program. See Section 2 for additional information regarding outreach.