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N.J.A.C. 10:71-3.16 This file includes all Regulations adopted and published through the New Jersey Register, Vol. 57 No. 12, June 16, 2025 NJ - New Jersey Administrative Code > TITLE 10. HUMAN SERVICES > CHAPTER 71. MEDICAID ONLY > SUBCHAPTER 3. ELIGIBILITY FACTORS § 10:71-3.16 Medical assistance units (a) Medical Assistance Customer Centers: The Division of Medical Assistance and Health Services has local medical offices throughout the State, known as Medical Assistance Customer Centers (MACCs). The role of these MACCs is to: provide liaison with providers of health services; provide information about Medicaid to beneficiaries and members of the community; provide utilization review in determining the medical need for certain covered services requiring prior authorization; and provide information about Medicaid to, and cooperate with, appropriate agencies in order to ensure maximum utilization of the services available through the Medicaid program. (b) Any questions with respect to policy, regulations or procedures of the Medicaid program should be directed to the appropriate MACC as listed at N.J.A.C. 10:49, Appendix, Form #13, or on the DMAHS website: http://www.state.nj.us/humanservices/dmahs/home/index.html. History HISTORY: Amended by R.1985 d.291, effective June 3, 1985. See: 17 N.J.R. 38(a), 17 N.J.R. 1415(a). Addresses to MDO have been changed. Amended by R.1995 d.651, effective December 18, 1995. See: 27 N.J.R. 3543(a), 27 N.J.R. 5046(a). Amended by R.2000 d.415, effective October 16, 2000. See: 32 N.J.R. 2565(a), 32 N.J.R. 3844(a). In (a), substituted "beneficiaries" for "recipients" in the second sentence. Amended by R.2006 d.133, effective November 6, 2006. See: 37 N.J.R. 3774(a), 37 N.J.R. 4505(a), 38 N.J.R. 4712(a). In (a), substituted "Medical Assistance Customer Centers" for "Medicaid District Office (MDO)", "Medical Assistance Customer Centers (MACCs)" for "Medicaid District Office (MDO's)" and "MACCs" for "offices"; and in (b), substituted "MACC" for "MDO" and "#14" for "#17". Amended by R.2012 d.025, effective February 6, 2012. See: 43 N.J.R. 804(a), 44 N.J.R. 230(a).