Page 102

93

other significant problems in the administration of the system, the report shall provide an evaluation of the causes of the deficiencies and a plan to correct them. That plan shall include:

(1) Any increase in personnel needed to process claims and appeals of claims and make benefit payments expeditiously and accurately;

(2) Any measures needed to enforce notification and reporting requirements;

(3) Any measures needed to inform employers and employees of their responsibilities to facilitate the timely provision of benefits;

(4) Any improvements needed in data processing, telephone and other communications technology, staff training, and other administrative services and equipment;

(5) Any measures needed to improve service to claimants and beneficiaries, including implementing easy-to-use, user-friendly application processes, facilitating rapid response times to inquiries and applications, and providing easy access to personal assistance as needed; and

(6) Any other measures appropriate for a full modernization of the administration of all aspects of the unemployment insurance system.

The plan shall include all of the provisions of any applicable corrective action plan which is included in an Unemployment Insurance State Quality Service Plan approved by the U.S. Department of Labor. The plan shall, as needed, also provide for measures, in addition to those provided in those corrective action plans, to attain more rapid improvements in performance and provide for greater commitments of resources to attain its goals than the federal plan, including expenditures of funds held in reserve and other unexpended funds, and funding from non-federal sources, including the Unemployment Compensation Auxiliary Fund. The commissioner shall include any proposals of the report for greater commitments of resources in the commissioner's budget requests for the fiscal year following the issuing of the report.

L.2023, c.42.

43:21-12. Employment service

(a) State employment service. The employment bureau of the New Jersey Department of Labor and its present personnel, including those employed by the New Jersey national re- employment service, is hereby transferred to the commission as a division thereof, which shall establish and maintain free public employment offices in such number and in such places as may be necessary for the proper administration of this chapter and for the purpose of performing such duties as are within the purview of the Act of Congress entitled "An act to provide for the establishment of a national employment system and for co-operation with the States in the promotion of such system, and for other purposes," approved June sixth, one thousand nine hundred and thirty-three (48 Stat. 113; U.S.C. Title 29, sec. 49(c) ), as amended. The said division