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State of New Hampshire

TANF State Plan

18 New Hampshire State Plan Effective October 2023 surcharge. The contractor uses this report to make a “NH Summary Report” that reviews the cash issued per zip code and identifies the volume as high or low. The contractor is required to identify one ATM or POS per $5,000 cash issuance. If the ratio is out of compliance, the contractor must recruit a new ATM or POS. NH currently has one rural zip code that does not meet these requirements. There is no location that would be suitable for an ATM or POS in this zip code. For these types of very rural districts, we encourage clients to choose the EFT option, so they have the ability to write checks for their life essentials such as rent and utilities. The EBT Administrator also monitors EBT client access through a Point-of-Sale Report that lists all sites that offer cashback with purchase.

The EBT contract provides two free cash withdrawals per month at ATMs, and unlimited cashback with purchase at those POS locations that allow cashback with purchase. After the two free withdrawals, a cardholder is either charged the ATM surcharge or a 45-cent fee by the vendor.

Per TANF-ACF-PI-2023-02 effective September 1, 2023, NH uses a non-recurrent, short-term benefit to help families whose TANF benefits have been stolen by fraudulent means. Financial benefits will be replaced if they are stolen on an individual’s EBT card through card skimming, card cloning, or similar fraudulent methods that could include, but are not limited to, phishing or scamming. Only electronic stolen benefits on an individual’s EBT card are eligible for replacement. Benefits are not replaced if stolen from an EFT issuance or if a household lost their card or gave someone they know their card and PIN, even if it was used without their permission. All compromised EBT cards must be cancelled and replaced immediately. More information regarding replacement of financial benefits lost due to electronic stolen benefits is located under Section 709.01-What Benefits May Be Replaced of the Family Assistance Manual.

NH provides opportunities for cash assistance recipients to track the balance of their account. NH requires the EBT contract administrator to provide a cardholder portal that allows the EBT cardholder to monitor the balance of their bi-monthly benefit. The balance on receipts at POS devices also provides updated information about their cash assistance balance, and clients are advised to keep these receipts and note their balance.

NH provides information on EBT use, including information on how to access the cash assistance benefit without a fee, in: • BFA Form 77u, Community Resources; and • An informational client flyer that the EBT card is attached to.