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2026 - 2027 I PY27 NH Fuel Assistance Program (FAP) Procedures Manual 53 Outreach

Coordination with the CAAs to implement a full statewide outreach plan for reaching vulnerable households is important when delivering comprehensive services to the low-income population of New Hampshire. This process may include the utilization of various media and social service agencies. Each CAA shall submit a detailed plan to NH DOE of all activities to be performed for the purposes of outreach prior to the start of each program year on October 1.

The plan may include but is not limited to:

• Generating a mailing list of the previous year's clients for the purpose of disseminating FAP information.

• Using mass media and related outlets such as television, radio, newspapers, internet, social media and community meetings to publicize the program.

• Mailing the Vendor Agreement (Attachments G and H) and program information to vendors.

• Distributing program information to appropriate community agencies, vendors, and other CAA programs.

• Opening outreach sites and conducting home visits when necessary.

The NH DOE shall provide the following services:

• Contacting agencies that publish newsletters for the purpose of soliciting their help in disseminating FAP information.

• Developing press releases for distribution to major radio and TV stations and newspapers throughout the state.

• Publishing information on available social media platforms.

• Apprising CAAs of any and all pertinent program information prior to its release to the general public.

• Participating in public speaking engagements as requested.