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2026 - 2027 I PY27 NH Fuel Assistance Program (FAP) Procedures Manual 38 A life-threatening energy emergency requiring a response within 18 hours after application will include applicants with no heat and may include applicants who are homeless.
At no time during the application process should a household go from an energy emergency to a life-threatening situation due to a delay in processing of an application.
All emergency applications must document the dates and times of the initial applicant contact, application, completion, certification, and authorization of emergency assistance.
If an applicant is experiencing an energy emergency, the following procedures will be followed: 1. An applicant in an energy emergency will have the opportunity to apply for fuel assistance within the next business day of the initial contact. The applicant in a life-threatening energy emergency will have the opportunity to apply for fuel assistance on the same business day as the initial contact.
2. The application for an energy emergency will be given priority. If eligible, notification will be made to the applicant's vendor immediately to authorize an emergency delivery or to guarantee payment in the case of a utility disconnection notice. Vendor confirmation of the notification must be documented.
3. If ineligible, the applicant will be notified and referred to an appropriate resource.
4. All eligible energy emergencies must be documented by dates and times of initial applicant contact, application, completion, certification, and authorization of emergency assistance.
Energy Emergency by Fuel Type Oil and kerosene:
1/4 tank or less Propane:
20% or less Wood/Pellets/Wood Fuel:
Less than one week’s supply Metered Utility:
An active disconnect notice Heat included in the rent:
Has been served with an eviction notice
Life-threatening Energy Emergency by Fuel Type Oil and kerosene:
No fuel or canning it (i.e. using diesel fuel) Propane:
No fuel Wood/Pellets/Wood Fuel:
No wood supply Metered Utility:
The service has been disconnected Heat included in the rent:
Is either homeless or has been court-ordered to vacate