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2026 - 2027 I PY27 NH Fuel Assistance Program (FAP) Procedures Manual 3 ENERGY EMERGENCY BY FUEL TYPE ................................................................................................................................. 38 LIFE-THREATENING ENERGY EMERGENCY BY FUEL TYPE ....................................................................................................... 38 9. ALTERNATIVE PROGRAMS ...................................................................................................................................... 39 ASSURANCE 16 ........................................................................................................................................................... 39 THE SENIOR ENERGY ASSISTANCE SERVICES (SEAS) ........................................................................................................... 40 SUPPLEMENTAL BENEFIT PROGRAM ................................................................................................................................ 40 10. APPLICANT RIGHTS AND RESPONSIBILITIES ......................................................................................................... 41 CONFIDENTIALITY ......................................................................................................................................................... 41 PERSONALLY IDENTIFIABLE INFORMATION ......................................................................................................................... 41 COMPLAINTS ............................................................................................................................................................... 41 APPEAL AND FAIR ADMINISTRATIVE HEARING PROCEDURES ................................................................................................. 42 11. FRAUD PREVENTION AND RESPONSE .................................................................................................................. 45 FRAUD PREVENTION AND REPORTING .............................................................................................................................. 45 CONFLICT OF INTEREST .................................................................................................................................................. 45 FRAUD OR MISINFORMATION IN APPLICATIONS ................................................................................................................. 46 12. PROGRAM MANAGEMENT ................................................................................................................................... 50 COMMUNICATION WITH NH DOE .................................................................................................................................. 50 WAIVERS ................................................................................................................................................................... 50 UNUSUAL EMERGENCIES ............................................................................................................................................... 51 OUTREACH ................................................................................................................................................................. 53 AUTHORIZATION TO SPEND ............................................................................................................................................ 54 OVER-AWARDING (AKA OVER-OBLIGATING) ...................................................................................................................... 54 REALLOCATION ............................................................................................................................................................ 54 13. BENEFIT NOTIFICATION AND PAYMENT PROCEDURES........................................................................................ 55 BENEFIT NOTIFICATION ................................................................................................................................................. 55 BENEFIT PAYMENTS ...................................................................................................................................................... 55 TRANSFER AND SALE OF BENEFITS ................................................................................................................................... 55 CHANGE OF VENDOR OR ADDRESS / TRANSFER OF BENEFIT .................................................................................................. 56 HEAT INCLUDED IN RENT PAYMENT ................................................................................................................................. 57 DIRECT PAYMENTS ....................................................................................................................................................... 57 OTHER ALLOWABLE PAYMENTS ...................................................................................................................................... 57 DECEASED CLIENTS ....................................................................................................................................................... 57 14. BENEFIT REFUNDS ................................................................................................................................................. 58 REFUNDS FROM VENDORS TO CAA ................................................................................................................................. 58 REFUNDS RECEIVED DURING PROGRAM YEAR ACTIVE CONTRACT PERIOD ................................................................................ 58 REFUNDS RECEIVED AFTER CONTRACT EXPIRATION ............................................................................................................. 59 RETURNING REFUNDS TO NH DOE ................................................................................................................................. 59 15. EXPENDITURES AND PROCUREMENT ................................................................................................................... 60 FUEL ASSISTANCE PROGRAM EXPENDITURES ..................................................................................................................... 60 PROGRAM SUPPORT FUNDS ........................................................................................................................................... 60 GENERAL PROCUREMENT PRACTICES ............................................................................................................................... 61 16. MONITORING ........................................................................................................................................................ 63 PROGRAM MONITORING REPORTS .................................................................................................................................. 65 17. REPORTING ............................................................................................................................................................ 66 OUTREACH PLAN AND QUARTERLY REPORTS ..................................................................................................................... 68