155.01 Timely Notice (AAM)

155.01 Timely Notice (AAM)

SR 23-04 Dated 02/23 Previous Policy

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Inform each individual of the need to review eligibility before benefits can be continued.

Notify individuals based on their household circumstances, that they are required to participate in a regularly scheduled redetermination via mail in, face-to-face/phone or online.

Face-To-Face/Phone Redetermination

A rede Interview letter , is sent to individuals who are required to participate in a face-to-face/phone redetermination and is generated by the 15 th of the month prior to the month the redetermination is due .

The letter advises the individual:

• of the date and time of the eligibility interview;

• that the individual must call to reschedule the interview if unable to attend the appointment and the individual wishes to continue receiving benefits; and

• of the effect on benefits for failure to attend;

The letter to the individual includes:

• BFA Form 775, Rental Verification Request ; and

• BFA Form 756, Employment Verification .

For a face-to-face/phone redetermination the individual must complete the BFA Form 800, Application for Assistance , or indicate any changes on the Eligibility Interview Summary (EIS) ; and participate in a face-to-face/phone interview.

Online or Mail-In Redetermination

Mail-In Redetermination

A mail-in redetermination package is sent to cases that are eligible for this type of redetermination by the 15th of the month prior to the month the redetermination is due.

The package includes:

• New HEIGHTS-generated CS0005, Mail-In Rede Letter ;

• a postage-paid business reply envelope;

• BFA Form 811R, Application: Your Rights and Responsibilities ; and

• BFA Form 800R, Application for Continued Eligibility for Financial, Medical, Child Care, and SNAP Benefits .

The letter advises the individual :

• of verifications needed to process the case;

• of the due date of the verification - 15th day of the last month of the redetermination period; and

• to contact the District Office if they have any questions.

Online Redetermination

Recipients with NH EASY accounts who are scheduled for what would usually be considered a mail-in redetermination are also eligible to complete their redetermination online.

If the NH EASY account holder ’ s redetermination method is "online", the online redetermination letter is generated by the 15th of the month prior to the month the redetermination is due.

The letter advises the individual:

• that household must complete the online Redetermination Application and send in all needed verifications by the 15th day of the following month;

• if the household does not complete the online redetermination process and/or provide all needed verifications by the due date, it will result in a termination of benefits;

• that the household may opt out of the online redetermination process and return to a mail-in redetermination process; and

• the household should contact the District Office if they have any questions.

The letter to the individual will also include:

• a postage-paid business reply Central Scanning Unit (CSU) envelope for the recipient to provide their verifications.

Individuals eligible to participate in the online or mail-in redetermination process are not required to participate in a face-to-face/phone interview. However, an interview must be granted if one is requested.

Exception: Require a face-to-face/phone interview for individuals who do not fully complete BFA Form 800R or do not complete the online Redetermination Application.

When verification is not sufficient or not provided in the online or mail-in redetermination process, send New HEIGHTS-generated AE0055, Proof Needed to Determine Your Assistance . If New HEIGHTS is unavailable, use paper backup BFA Form 808, Proof Needed to Determine Your Assistance .

References: He-W 606.01, He-W 606.100, He-W 644.01, He-W 684.01-.02, 45 CFR 206.10