141 ACTIONS ON CHANGES (AAM)

141 ACTIONS ON CHANGES (AAM)

SR 14-17 Dated 09/14 Previous Policy

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When an individual reports a change in earned income:

· first attempt collateral contact. If collateral contact is successful, consider the reported information as verified and no further action is necessary.

· if collateral contact is unsuccessful, verify the reported change by using:

- information provided by the client, if the change is expected to decrease benefits. See PART 145 , CHANGES THAT DECREASE BENEFITS ; or

- standard verification procedures, if the change is expected to increase benefits. See PART 143 , CHANGES THAT INCREASE BENEFITS .

For other reported changes that have occurred , take all of the following actions:

· Record the reported change and the date;

· Redetermine eligibility by either:

- a desk review (see PART 153 , DESK REVIEWS ); or

- a full redetermination (see PART 155 , REDETERMINATION );

· Take action on the change within 10 working days;

· Notify the individual of any needed verifications because of the reported change, using New HEIGHTS-generated AE0055, Proof Needed to Determine Your Assistance . If New HEIGHTS is unavailable, use paper backup BFA Form 808, Proof Needed to Determine Your Assistance ;

· Allow the individual 10 calendar days from the date the change occurs to provide verification of the change; and

· Determine the effect of the change on the individual’s eligibility and benefits.

For other reported changes that are expected to occur , take all of the following actions:

· Record the reported change and the date the change is expected to occur; and

· Within 10 working days of the date the change was expected to occur, contact the individual to request verification of the change.

References : He-W 601.03; He-W 603.03; He-W 606.01; He-W 606.100; He-W 644.01; He-W 684.01;RSA 167:4-a; RSA 167:17; 45 CFR 206.10(a)(9)