121 INTERVIEWS (AAM)

121 INTERVIEWS (AAM)

SR 24-31 Dated 12/24 Previous Policy

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A t initial application and at least every 12-month redetermination, the household must participate in either an in-person or phone interview.

Interviews are official and confidential discussions regarding an individual’s household circumstances. During the interview, the following shall occur:

• An evaluation of all available information, including any existing case record;

• Resolution of any unclear or incomplete information;

• An individual’s rights and responsibilities are provided and reviewed; and

• Individuals are provided information about program policies and procedures.

An interview will be conducted prior to each initial eligibility determination and at each subsequent redetermination.

If applicable, interview an authorized representative if the individual cannot participate in the interview because of age, incapacity, illness, transportation difficulties, employment, language barriers, or similar reasons.

Exceptions:

• Cases eligible to be redetermined via mail-in or online redetermination process are not required to participate in an in-pereson interview. However, one must be granted if it is requested. DHHS may also require an interview as a result of reported changes or the discovery of conflicting information regarding eligibility criteria. (See PART 155 , REDETERMINATION).

References : He-W 636.01; He-W 644.01; He-W 684.01; RSA 167:8; 45 CFR 206.10