101.01 Individual Rights (AAM)

101.01 Individual Rights (AAM)

SR 13-19 Dated 09/13 Previous Policy

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• Application — An individual has the right to apply for assistance and to receive a timely eligibility decision made on the application.

• Authorized Representative — Individuals may choose any adult to assist them in any aspect of the eligibility process.

• Case Decisions — Individuals have the right to be notified of the outcome of all eligibility decisions and of any changes which affect the amount of their benefits or their level of eligibility.

• Civil Rights —DHHS does not discriminate against individuals because of their race, creed, color, national origin, sex, age, political affiliation or beliefs, religion, or disability.

• Complaints and *Administrative Appeals — Individuals have the right to request a review of their circumstances and/or an *administrative appeal when they are dissatisfied with any action or inaction by DHHS which affects their participation in any DHHS program. Individuals have a right to bring someone with them to the appeal, like a friend, relative, or lawyer, or they can come alone. DHHS will not pay for any legal services the individual wants, but there is free and reduced cost legal services available in NH.

• Confidentiality — Information concerning individuals is confidential. Use or disclosure of information in DHHS files is limited to persons directly involved in administration or enforcement of DHHS program, or as otherwise permitted by policy, or federal or state laws.

• Notification of Requirements — An individual has the right to be notified of the eligibility requirements they must comply with, and of the actions DHHS must take if the individual does not comply.