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004.10 INTENTIONAL PROGRAM VIOLATION. An action by a person to receive, or attempt to receive, benefits to which the person is not entitled by: (A) Making a false statement, either verbally or in writing; (B) Concealing information; or (C) Altering one or more documents. 004.11 MULTI-FAMILY ARRANGEMENT. A living situation where more than one household occupies a single structure or building and includes both communal living arrangements where residential energy is billed in common and apartments where residential energy is billed separately to each unit. 004.12 OVERPAYMENT. A payment of more than the amount a household is eligible to receive. 004.13 OVERPAYMENT STATUS. A household has received an overpayment of $100 or more and the overpayment has not yet been fully repaid to the Department. 004.14 PROGRAM YEAR. October 1 through September 30. 004.15 PROVIDER. Utility or other household energy supplier. 004.16 SINGLE-FAMILY ARRANGEMENT. A living situation where one household occupies a single structure or building. 004.17 UNDERPAYMENT. A payment of less than the amount a household is eligible to receive. 005. OUTREACH SERVICES. The Department provides outreach services to potential clients, particularly those who are elderly, disabled, under age six, and migrant farm workers. 006. PROGRAM FUNDING. For each program year, the Department accepts and processes applications and crisis assistance requests according to the earliest application date until the Department determines that pending payments will exhaust the available funds for that program year. Upon making this determination, the Department will accept no more applications or crisis requests for that program year. 006.01 EXCESS FUNDING. If the Department determines that available funds for a program year will exceed pending payments, the Department will allocate to eligible households supplemental payments as determined by the Department.