002 INTERVIEWS.

Interviews may be conducted in person or by telephone. Interviews may be conducted at a mutually acceptable location, other than just the household’s home, or the Supplemental Nutrition Assistance Program office. The head of household, the individual’s spouse, another responsible household member, or an authorized representative must participate in the interview. Households must have an interview at initial application and for any application that qualifies for expedited services. An interview may also be required at recertification. An applicant may request and receive a face-to-face interview. A face-to-face interview is held if the household requests one or if the Department determines a face-to-face interview is necessary.