006.03(B) INFORMATION FROM THE DEPARTMENT.

Upon request, the Department will make available, without charge, the specific materials necessary for a household or its representative to determine whether a hearing should be requested or to prepare for a hearing. If the individual making the hearing request does not speak English and the Department employs bilingual staff or interpreters, the hearing procedures will be verbally explained in that language. The Department will advise households of any legal services available that may provide representation at the hearing. The Department will make available clearly written rules of procedure to any interested person. The rules of procedure include: (i) Time limits for a hearing request; (ii) Advance notification requirements; (iii) Timeliness standards; and (iv) Rights and responsibilities of persons requesting a hearing.