001.04 COMPLAINTS.

Official source

Complaints regarding program policy or civil rights may be filed by participants, potential participants, or other concerned individuals or groups. Individuals may contact the Department for information about filing a complaint or the procedure for filing a complaint. Complaints may be filed by telephone, by letter, or in person. Collect calls will be accepted by all offices. Civil Rights complaints or program policy complaints may be filed verbally or in writing according to the following. Applicants and participants may file complaints regarding any aspect of program administration including: (1) Household certification; (2) Supplemental Nutrition Assistance Program benefit issuance; (3) Fair hearing conduct; or (4) Any other program service management.

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001.04 COMPLAINTS.

Official source

Complaints regarding program policy or civil rights may be filed by participants, potential participants, or other concerned individuals or groups. Individuals may contact the Department for information about filing a complaint or the procedure for filing a complaint. Complaints may be filed by telephone, by letter, or in person. Collect calls will be accepted by all offices. Civil Rights complaints or program policy complaints may be filed verbally or in writing according to the following. Applicants and participants may file complaints regarding any aspect of program administration including: (1) Household certification; (2) Supplemental Nutrition Assistance Program benefit issuance; (3) Fair hearing conduct; or (4) Any other program service management.