15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: New hires receive LIHEAP training Employees are provided with policy manual Other, describe: Refresher training can be conducted when needed. DHHS has an information sharing website that has helpful material available for staff to review when questions arise and for training needs. The LIHEAP staff create and maintain help tools and desk aids for staff to accurately and efficiently determine eligibility for LIHEAP households. The LIHEAP staff create and distribute policy and informational memos when needed. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: DHHS has some refreshers for workers to utilize. LIHEAP staff participate in statewide meetings to provide updated policy and procedure information regarding LIHEAP throughout the program year. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: LIHEAP is using a vendor manual for the LIHEAP Performance Measures to provide information on how to submit household energy consumption data. LIHEAP staff send emails to utility providers to provide updated information throughout the year. In addition, LIHEAP staff conduct meetings with utility providers as needed. The LIHEAP staff created a Performance Measures PowerPoint Presentation and training for partnering utility providers at the end of the prior program year. LIHEAP staff plans to provide this training again in the upcoming program year. 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.