15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Federal webinars, conferences, work groups Employees are provided with policy manual Other, describe: There are various committees, groups, or taskforces that work to develop policy that is consistent among economic assistance programs and training, and clarification on existing policies and procedures. These various groups also provide an excellent opportunity to develop effective comm and build rapport with human service zone staff. b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Policy and System Support (PaSS) provide monthly webinar policy and procedure training on all Economic Assistance Programs which includes LIHEAP. On-site training How often? Annually Biannually As needed Other, describe: Policy and System Support (PaSS) provide monthly webinar policy and procedure training on all Economic Assistance Programs which includes LIHEAP. Employees are provided with policy manual Other, describe: PaSS provides the following: - Initial and ongoing education for policy and system - Maintenance of SPACES system online help - Publishes monthly newsletters for system and policy updates - Publishes monthly system release updates - Review and maintains LIHEAP eLearning courses for policy training LIHEAP eLearning courses are available online 24 hours a day to eligibility workers and sub-grantees. The courses provide an opportunity to become familiar with program operations and allows eligibility workers to develop competency and skills in applying LIHEAP policy. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.