12 Fair Hearings,2605(b)(13) - Assurance 13

12.1 How many fair hearings did the Grant recipient have in the prior federal Fiscal Year? 0 12.2 How many of those fair hearings resulted in the initial decision being reversed? 0 12.3 Describe any policy and/or procedural changes made in the last federal Fiscal Year as a result of fair hearings? N/A 12.4 Describe your fair hearing procedures for households whose applications are denied and/or not acted upon in a timely manner. If a client believes the decision made on their Heating Assistance or Emergency Assistance application may be wrong, or if they do not recei notice of the action taken on their Heating Assistance application within 45 days from the date their application is received, they should first contact service zone office to be sure the eligibility worker has all the information they need to correctly determine your eligibility. If they still believe the d wrong for some reason, they can make a written request for a hearing before the North Dakota Department of Health and Human Services. They are contact the human service zone office for instructions on how to request a hearing. The written request for a hearing must be received within 30 day of the notice of action. The client can have an attorney, relative, friend or other person assist them at the hearing. If the hearing request is received w time, benefits will not be changed until a decision is reached. However, they will be required to pay back any excess benefits received if their appea successful. A hearing officer will contact them to arrange a hearing time and place that is convenient for them. The client will receive a written deci North Dakota Department of Health and Human Services. See attached DN 263 "Rights to a Hearing" notice 12.5 When and how are applicants informed of these rights? Whenever a case is processed or changed, the client receives a notice of the action taken on the case. The "Rights to a Heating" information with notices sent to clients. Appeal rights are also included on the instruction page of the LIHEAP application. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.