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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

Upon receipt of a signed application, a pending case should be established in the LIHEAP system. Missing data may be added as it comes in.

Within 15 days of receipt of an incomplete application, the HSZ office must send a “Request for Verification” notice to the applicant requesting any additional information needed to process the application. The Request for Verification notice should: 1. Clearly identify missing information or verifications, and 2. The deadline date for receipt of the requested information or verifications should be 10 days from the mailing date.

Applications, including verifications, that are not completed within 30 days* of the date the application is received in the HSZ office may be denied and the household invited to submit a new signed and dated application with verifications. (See 415-10-05-10 #1 for HSZ office outreach responsibilities). However, if the applicant provides the necessary information and verifications before the HSZ office has finished processing the denial and the 45 day processing time limit will not be exceeded, the applicant should not be required to complete a new application even though his 30 day deadline has passed. Once the case has been established in the system as a denial, a new application is mandatory.

Summary of Processing Deadlines:

Application Date:

The date a signed application is received in the HSZ office (even if it is not complete) is the Application Date.

The 'pending' case is added to the LIHEAP system.

Day #1:

Day 1 of the processing timeframe is the next calendar