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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

If the assistance requested would require State Office approval, the county worker must first decide whether the county recommends approval. If the county does not recommend approval, the State Office does not need to be contacted. If the county recommends approval, the emergency application needs to be completed on the LIHEAP System so the State Office can view, to approve or not approve.

If the application is denied the worker should: 1. Send the household a denial notice. 2. Inform the person of their right to appeal 3. Keep the application with the case file and narrate on the LIHEAP system why the application was denied.

Signature Of LIHEAP Representative Worker should sign the date the action is taken.

Emergency Assistance Payments Payments should be no more than 90 days from the date of the emergency assistance application.

Pmt Date Reason Code Heat Type Usage Invoice No. Amt Requested Amt Pa

Use the above guide (SFN 62) to help you monitor the payments that you paid for the household. If another county worker assists the household then they will know the emergency assistance history.

Questions to ask about the household